It’s important for an organization to know what their Key Performance Indicators, also called KPIs, are. KPIs are quantifiable measurements used to evaluate the success of a company or employee in meeting specific performance objectives.
Examples of Key Performance Indicators include:
💲 Financial metrics such as profit and cost of goods sold
👤 Customer metrics like customer acquisition cost and number of customers
📊 Process metrics such as number of support tickets or percent of product defects
👨💼 Employee metrics such as employee satisfaction and employee turnover rate
Measuring results is a critical discipline in every business and recognizing Key Performance Indicators allows a company to define where it can improve.
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